Robotic Process Automation, in its simplest form, refers to deploying “software bots” to perform repetitive and monotonous tasks, at scale, round-the-clock with enhanced accuracy. Many enterprises view RPA as the key to assist them in overcoming challenges related to cost and operational efficiency.
Thus, setting up an RPA center of excellence (CoE) can really help in embedding RPA architecture across the organizations and expanding the knowledge and resource base for future developments.
But What is an RPA Centre of Excellence?
This is a high-performing operation model that enables institutions to deeply embed Robotic Process Automation solutions and replace workers with “software Bots” to make processes faster, more efficient, highly accurate, and affordable. It doesn’t eliminate the need for the human workforce as human supervision will always be needed to plan strategies and govern the business. It just does away with their necessity in doing tedious and monotonous tasks.
Why Should You Embrace CoE?
Setting up your CoE can give you many eye-catching benefits such as:
- A good RPA CoE set up will enable you to choose the right automation tool for various tasks and also take care of the maintenance and support aspect of the Robotic Proces Automation tools.
- It will be in charge of establishing clear robotic process automation standards, boosting RPA integration into crucial areas, evaluating automation opportunities, and deploying RPA into a suitable environment.
- This will also help your organization in analyzing the effects of robotic process automation architecture on human roles and also assist you in taking into account the changes in organizational structure, monitoring the RPA, and providing support when required.
How to Build your Own RPA CoE?
You can start and achieve the desired results in the following ways:
Build an RPA Team
RPA team lies at the core of CoE. This team should have defined roles and responsibilities and is charged with implementing Robotic Process Automation solutions across the organization. The team may include members like:
- RPA Change Manager
- RPA Architect
- RPA Supervisor
- RPA Service Support
- RPA Sponsor and so on
Design a functional, scalable, and technical work-environment
For best results, involve IT expertise to set up a technical and functional environment. Focus right from the robotic configuration, maintenance, and support to performance and connectivity.
Develop an effective governance model
This part takes care of assessing Robotic Process Automation opportunities and prioritizing automation tasks. This model ensures productive communication among different RPA units and lays out consistent criteria, regulations and protocols for robotic process automation architecture.
Finally, experience the miracle of RPA CoE
Stepping into the miracle of RPA CoE means making RPA a part of your organization and experiencing the way it changes your work-culture for the better. Some changes are not convenient but as you progress you become more sustainable and also develop your RPA expertise across the organizational structure.
In the concluding lines, we can say that RPA CoE plays a significant role in increasing efficiency, productivity, accessibility, affordability, and accuracy in any organization. But the facts also point out that it can never go a long way without human supervision and intelligence.