During the many years of the journey of All Useful Info, I’ve tried different web hosting companies like Bluehost, Hostgator, Knownhost, etc. to meet the requirements of my emerging blog and I really like to share my experiences with different web hosts. Recently, I had a bad experience with WPX Hosting, a so-called managed WordPress hosting provider.
Currently, my all blogs are hosted on Cloudways but when I got to know about the impressive features and affordable price of WPX Hosting, I decided to migrate my website to WPX from Cloudways. I purchased a Managed WordPress Hosting package at WPX Hosting, set up my account, and submitted a request for migration after many presale questions. But, after the migration and successful DNS propagation, something happened that compelled me to terminate my WPX Hosting account and move back to my previous host.
Let me tell you from the start about the complete incident. From where I got to know about WPX hosting and how I convinced so fast to host on their servers. And what actually happened that forced me to terminate my WPX account just after the migration and DNS propagation.
From Where I Got to Know About WPX Hosting?
When I started the All Useful Info, I hosted it on a shared hosting server. When it gained some popularity, I moved it to a VPS server on Knownhost, which was one of the best hosting experiences. Later on, I shifted it to Cloudways.
But, I always wanted to host my site on a completely managed WordPress hosting server so that I can focus on the creativity and quality of the content. And, a few days back I went through a WPX Hosting review, which claims that WPX is a managed WordPress hosting provider. I read the review of WPX hosting on a WordPress and SEO blog and impressed with the features.
Impressive Features
When I read about the features provided with all the plans of WPX hosting, I was quite impressed. And truly, I never find any web hosting company with such impressive features at a much affordable price. All the WPX hosting plans include the following features:
- Fastest customer support
- Custom CDN with global locations
- Unlimited free site migrations
- Free SSLs
- Site Staging
- Manual and automatic backups
- 99.95% uptime
- 1-click WordPress installation.
All these features are complimentary free with all the WordPress hosting packages of WPX. I was very impressed with this hosting company and its managed WordPress hosting packages and decided to migrate my websites to WPX servers.
Affordable Pricing
As compared to other managed WordPress hosting providers, the pricing options of WPX hosting seem affordable. And when it comes to the features, it becomes the icing on the cake.
As shown in the above picture, its managed WordPress hosting plans start from $20.83/month which allows users to host 5 websites with 10GB storage and 100GB bandwidth which is one of the best options for new or low traffic blogs.
The Fastest Customer Support in My Lifetime Blogging Journey
WPX provides 24/7/365 support for its customers via live chat and the average response time is 30 seconds. And this is not just for building an impression but the truth.
I experienced their support and realized that they’re faster than I thought. In my whole blogging journey, I never found any web host with that much fast support response time.
And Then I Decided to Migrate My Site to WPX Hosting
With all such impressive features at affordable pricing and quick support options, I quickly decided to migrate all my websites to WPX hosting servers.
Of course, I had many doubts and presale questions in the mind so I asked and cleared them out via their quick live chat support and they answered them quite fast. After full satisfaction, I created a WPX hosting account, purchased the first-month hosting package, and requested to migrate my website to the WPX server.
Why I Terminated My WPX Account Just After Migration?
Here comes the only disappointing part. When I liked the features, services, support, pricing, but still what caused me to terminate my WPX account immediately after the migration? Actually, this all happened because of setting up the SSL on my website.
After my site was migrated to WPX server, I asked support to enable SSL security for my domain and they enabled but due to the mixed content errors or something like that, the SSL was not completely enabled on the whole site even after setting up the http to https 301 redirect.
I suggested various solutions to do but nothing worked and the bad part was that most of the time they simply refused to assist me or help me when I requested them to do something on my behalf or asked them for possible solutions. You can see a portion of the chat transcript below.
The support representative asked to deactivate a particular plugin, I did but nothing fixed. He later asked me to delete and reinstall the plugin and if still nothing solves, then contact the plugin developer. I completely deleted the plugin, now why should I contact the plugin developer.
All I needed a complete SSL running on all URLs of my website but the support representative was, again and again, saying that they cannot assist or help anymore even when I signed up for a managed WordPress hosting and I was not asking anything beyond the WordPress or their hosting server. This made me helpless and I had to switch back to my previous host by terminating the new WPX hosting account.
Instant Refund
They are not a scam. WPX is a legitimate web hosting company. I terminated my account just because something didn’t work for me. I shared this incident not to spread any hatred but to share what actually happened with me recently.
Actually, I needed to fix it immediately because I didn’t want to affect the usability and traffic of the website. But, when it didn’t work for me, I requested a refund which was applicable due to their 30-day money-back guarantee, and fortunately, I got the refund instantly.
However, the experience was not good for me but I’m very impressed with the features and services provided by WPX hosting. Maybe this happened with me only and maybe this is gonna be your lifetime web host for your website. But, the only thing I will suggest is that only if you’re not a beginner with WordPress and hosting, you should try WPX hosting as they’re not going to do anything on your behalf. They will hardly guide you, and you’ll have to do everything yourself.
